Scam Collection Calls
Sangre de Cristo Electric Association (SDCEA) cautions members to not be fooled by impersonators who claim to be from SDCEA and threaten disconnection for lack of payment.
Area consumers have recently reported aggressive collection calls demanding immediate credit card payment or purchase of a third-party credit card to avoid loss of service. The callers are not affiliated with SDCEA and are attempting to talk victims out of their credit card or banking information. Consumer protection agencies caution that the scammers often target the elderly.
SDCEA asks our members, if they get a questionable phone call, to get a call-back number from the caller. Then, hang up and call SDCEA directly to see if there truly is an issue with the account in question.
When an account is past due, SDCEA customers receive a series of written notices and are giventime to settle their bills before any disconnect would take place.
SDCEA’s Customer Service Department can be reached during regular business hours at 719-395-2412 or 888.933-3823, for clarification of any billing questions. SDCEA members can also review the status of their account at any time online at www.myelectric.coop, and click on the SmartHub icon.
If a call is blatantly fraudulent, SDCEA members are advised to call the local authorities.